Monday, March 19, 2007

Personalised services

President Blair wants us to have services tailored by ourselves to fit our every whim. It will not work. Neither the budget nor the will exist for this to happen.
He wants people to choose hospitals and schools. Here's a revolutionary thought: maybe people just want to go to the nearest one to them. And while "better technology will allow patients to book appointments", this better technology isn't even in the pipeline. The whole National Programme for IT (NPfIT) in the NHS has been, and continues to be, nothing more than a license to print money for those contractors chosen with precious little required by way of return for the cash.
Increased competition is a fine economic theory. I'm not sure it works in education or policing, especially the latter. More competition in policing? By which criteria would a police force be judged? That is my main concern.
This country has a population in excess of 60 million. Where is the budget to provide 60 million separate sets of public services? Where is the desire for such? This is pure soundbite politics, but this is the age in which we live.

1 comment:

Corentine said...

You write very well.